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How Can We Help?

FAQ Sections

Farm Questions

Order Questions

Event Questions

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Answers About Ordering

Where can I find your products?

We have a full selection here in our online store.

You can also find us at local events throughout the year.
What is your delivery area?

During checkout, there will be an option for you to check “Free Local Delivery” if you’ve input your shipping address within the following zip codes:

50158
50142
50120
50005
50078
50632
50173 
What if I'm outside your delivery area?

We have convenient shipping options for everyone, both inside and outside our local delivery area. If you’re close to our delivery cut off and you’d like delivery, simply contact us and we’ll be happy to arrange a place to meet you with your delivery.

 
Do I have to use your delivery service?

If you live inside our free local delivery area but you’d rather have you items shipped, simply choose a shipping option during checkout.

When will I receive my delivery order?

We usually deliver on Monday afternoons and Thursday mornings.

Don’t worry! We will be in touch to confirm your delivery time.

What if I need my order sooner?

Just get in touch with us here, and we’ll see what we can work out.

Can I change my order?

Absolutely! Just get in contact with us before delivery/shipping day and we will take care of you.

What if I don't like an item I've purchased? Can I get a refund?

We believe in taking care of our customers. If some part of your experience didn’t meet your expectations we want to know about it, and we want to make it right with you. Since 2014 – when we started all this – it’s been a progression of learning experiences. Through mistakes we learn and get better. Feedback from you, good and bad, helps us learn and grow. So, please, contact us with your problem and we’ll work together on a resolution.

Farm Questions

What makes you different from everyone else claiming to be "natural" and "sustainable"?

Our Values.
Our Passion.
Our Sense of Community.
We believe in keeping things simple, truthful, and straight forward. You’ve likely been so bombarded with all the marketing “buzz words” that many of these important ideas and concepts have lost their true meaning. We promise you that we won’t wrap our products up with a neat little bow of deceptive marketing. For example, when we say “all natural” we mean truly, purely, and completely natural. We don’t mean, “just barely made it to the cut-off line of standards to be able to legally call our product natural”.

Are you homestead?

The “kind” of farm we are has been a debated question since the very beginning. From the start we knew our goals, and we went in search of ways to best complete those goals. We added systems to our skills from regenerative agriculture, aquaculture, and vermiculture. (Just to name a few.) We took inspiration from permaculture, eco villages, and circular economies. We learned everything there is to know about dirt and what it takes to transform dirt into soil. No label can really define us, but in the end we settled on “Homestead”.

 

What does "working in harmony with nature" mean?
I don't see any organic products. Don't you need to be organic to be all natural?

Our definition of all natural goes beyond organic. At Riverbottom Farms our standard is 100% natural. To be able to put the “Organic” label on our crops and products the USDA rules state that we only need to be at 95%. Even beyond that, we strive to produce only products that were grown/created within a self-sustaining cycle. (Like our circular ecosystem.) That means SO much more – no waste, each part of the process taking from the previous and then giving to the next, everything balanced and working in harmony. So, when you see our RB Farms Certified seal you can rest assured that what you’re getting is so much more than organic. We like to think of it as organic on steroids.

What are your life principals I've seen mentioned around your website?
More to come.
I see you treat your animals humanely, but what does that actually mean?

At Riverbottom Farms we believe in raising our animals in a natural setting. When we let our animals live and roam with their natural instincts (versus caging them) it’s ultimately better for all of us – the animal, the farmer, the consumer, and even the environment!

Let’s take our chickens as an example. When we “pasture raise” them (versus the more common “free range”) our hens get a natural diet and a lot of sunshine. This makes our eggs healthier than free range, cage free, and caged chicken eggs. A study published on the National Institute of Health website found that pasture raised hens lay eggs that are higher in vitamins A & E and contain three times more omega-3 fatty acid content. Pasture chickens also do wonders for crops and soil. When they’re out foraging all day, they are naturally taking care of bugs that would otherwise eat crops. Plus, all that scratching for insects and worms is naturally turning and mixing manure into the soil, making it healthier.

If you’d like to know more about how we treat each animal on the farm visit our Blog Page, where all this info will be coming soon!

2024 Event & Coming Soon Questions

I’d love to come and try some samples of your products. Are you going to have a booth at any local events?

coming soon

Do you have a store or a retail location where I can find your products?
Coming Soon – no, this isn’t a typo or a place holder while we think of how to write an answer. We are extremely excited about plans to open a store at the farm!
I’ve heard rumors about a Christmas event where we can even come pick out a live Christmas tree – is this true?

Yes! In fact, as of April 2024 we’ve got 1000+ premium grade Christmas trees planted. They won’t be ready for this coming holiday season, but don’t worry, we’ve got you covered! There will be fresh trees, vendors, activities, and lots of other community fun. As soon as we finalize the details we’ll make an official announcement on our Facebook, event page, and every other place we can. 

 
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