How Can We Help?
FAQ Sections
Farm Questions
Order Questions
Event Questions
Answers About Ordering
Where can I find your products?
What is your delivery area?
During checkout, there will be an option for you to check “Local Delivery” if you’ve input your shipping address within the following zip codes:
50158
50142
50120
50005
50078
50632
50173
**Local Delivery is free on orders $30 and over. Orders under $30 pay only a small $2 delivery fee.**
What if I'm outside your delivery area?
We have convenient shipping options for everyone, both inside and outside our local delivery area. If you’re close to our delivery cut off and you’d like delivery, simply contact us and we’ll be happy to arrange a place to meet you with your delivery.
Do I have to use your delivery service?
If you live inside our free local delivery area but you’d rather have you items shipped, simply choose a shipping option during checkout.
When will I receive my delivery order?
We usually deliver on Monday afternoons and Thursday mornings.
Don’t worry! We will be in touch to confirm your delivery time.
What if I need my order sooner?
Just get in touch with us here, and we’ll see what we can work out.
Can I change my order?
Absolutely! Just get in contact with us before delivery/shipping day and we will take care of you.
What if I don't like an item I've purchased? Can I get a refund?
We believe in taking care of our customers. If some part of your experience didn’t meet your expectations we want to know about it, and we want to make it right with you. Since 2014 – when we started all this – it’s been a progression of learning experiences. Through mistakes we learn and get better. Feedback from you, good and bad, helps us learn and grow. So, please, contact us with your problem and we’ll work together on a resolution.
Farm Questions
What makes you different from everyone else claiming to be "natural" and "sustainable"?
Our Values.
Our Passion.
Our Sense of Community.
We believe in keeping things simple, truthful, and straight forward in everything we do. We do this because we want to leave the world a better place and bring our community together, not because of a bottom line. Yes, we need to make a living too but it isn’t why we do this.
What kind of farm are you? Are you homestead?
The “kind” of farm we are has been a debated question since the very beginning. From the start we knew our goals, and we went in search of ways to best complete those goals. We added systems to our skills from regenerative agriculture, aquaculture, and vermiculture. (Just to name a few.) We took inspiration from permaculture, eco villages, and circular economies. We learned everything there is to know about dirt and what it takes to transform dirt into soil. No label can really define us, but in the end we settled on “Modern Homestead”.
What is a homestead?
There’s a lot of aspects to homesteading, but modern homesteading boils down to one key concept. Self-sufficiency.
What does "working in harmony with nature" mean?
The Cambridge Dictionary defines the word “ecosystem” as follows:
All the living things in an area and the way they affect each other and the environment.
https://dictionary.cambridge.org/us/dictionary/english/ecosystem
Imagine a world where our actions actually enhance the delicate balance of the ecosystem, rather than disrupting it.
At RB Farms we’ve developed and grow our crops within a circular ecosystem where each part of the cycle takes from the last and gives to the next. It’s a balance, like nature intended, where nothing is wasted and every part is self sustaining.
What is a circular ecosystem?
A circular ecosystem maximizes sustainability and minimizes waste by:
– Recycling and reusing resources within the system, reducing the need for new inputs
– Utilizing the waste products from one process as the raw materials for another, minimizing overall waste
– Maintaining a balance between producers, consumers, and decomposers to efficiently cycle nutrients and energy
– Relying on renewable energy sources like the sun, wind, and water to power the system
– Minimizing the loss of materials through leakage or inefficient processes
I don't see any organic products. Don't you need to be organic to be all natural?
Our definition of all natural goes beyond organic. At Riverbottom Farms our standard is 100% natural. To be able to put the “Organic” label on our crops and products the USDA rules state that we only need to be at 95%. Even beyond that, we strive to produce only products that were grown/created within a self-sustaining cycle. (Like our circular ecosystem.) That means SO much more – no waste, each part of the process taking from the previous and then giving to the next, everything balanced and working in harmony. That also means no unnecessary pesticides, organic or otherwise.
I see you treat your animals humanely, but what does that actually mean?
At Riverbottom Farms we believe in raising our animals in a natural setting. When we let our animals live and roam with their natural instincts (versus caging them) it’s ultimately better for all of us – the animal, the farmer, the consumer, and even the environment!
Let’s take our chickens as an example. When we “pasture raise” them (versus the more common “free range”) our hens get a natural diet and a lot of sunshine. This makes our eggs healthier than free range, cage free, and caged chicken eggs. A study published on the National Institute of Health website found that pasture raised hens lay eggs that are higher in vitamins A & E and contain three times more omega-3 fatty acid content. Pasture chickens also do wonders for crops and soil. When they’re out foraging all day, they are naturally taking care of bugs that would otherwise eat crops. Plus, all that scratching for insects and worms is naturally turning and mixing manure into the soil, making it healthier.
If you’d like to know more about how we treat each animal on the farm visit our Blog Page, where all this info will be coming soon!
Product Questions
What is the RB Farms Certified Seal?
The FDA doesn’t regulate the terms “Natural”, “All-Natural”, or “100% Natural”. That means these statements have been used on product labels and in marketing campaigns when they maybe haven’t been all that truthful. So, we decided to come up with a list that a product must meet to be deemed “All-Natural” by our high standards.
To receive our certified seal, a product must meet all the following criteria of naturalness and sustainability.
1 – No synthetic or artificial ingredients
2 – Nothing genetically modified (GMO) or bioengineered
3 – No hormones or unnecessary antibiotics
4 – Each ingredient/piece must be part of a zero-waste philosophy. For example, the lard in the pie crust created from the fat of the pig that went to market.
5 – Every ingredient is grown/produced in a self-sustainable manner – that means in a way like nature might create within the cycle of an ecosystem – a way that maintains or improves the soil.
When you see our RB Farms Certified seal you can rest assured that what you’re getting REALLY IS an all-natural product that was created completely in an environmentally sound way.
Are any of your items allergen free?
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